1. Information We Collect

We collect different types of information when you visit our restaurant, make a reservation, or interact with us online:

• Personal Information: When you make a reservation, order food online, or subscribe to our newsletter, we may collect personal information such as:
  
  • Name
  • Email address
  • Phone number
  • Payment information (credit/debit card details, billing address)
  • Any dietary preferences or restrictions
• Non-Personal Information: We may also collect non-personal information about your visit to our website, such as:
  
  • Browser type
  • Device information
  • IP address
  • Pages viewed on our website
  • Referring website (if applicable)

This information helps us improve your experience and customize our offerings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your orders, manage reservations, and improve your dining experience at Los Altos Mexican Restaurant.
• To Communicate with You: To respond to your inquiries, send confirmations for reservations, provide updates on promotions, and inform you about special offers or news related to our restaurant.
• To Improve Our Services: To enhance our menu offerings, website functionality, and customer service based on your preferences and feedback.
• To Process Payments: To complete your transactions securely and manage billing.
• For Marketing and Promotions: To send you newsletters, special promotions, and marketing communications that may interest you. You can opt out of marketing communications at any time.

3. Sharing Your Information

We respect your privacy and will not share, sell, or rent your personal information to third parties except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, managing reservations, and sending marketing materials.
• Legal Compliance: We may disclose your information if required by law, to comply with legal processes, or to protect our rights, property, or safety, as well as that of our customers.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. These technologies help us analyze trends, administer the site, track user movements, and gather demographic information.

• Cookies: Small data files placed on your device to remember your preferences and improve your experience.
• Tracking Pixels: Invisible images used to track the effectiveness of our marketing campaigns and to collect non-personal data.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

6. Your Choices

You have the right to:

• Opt Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.
• Access and Correct Your Information: You may request access to the personal information we hold about you and request corrections or updates to that information.
• Delete Your Information: You may request that we delete your personal information, subject to legal or contractual obligations that require us to retain certain data.

To exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

Los Altos Mexican Restaurant reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: sales@losaltosbillerica.com
• Phone: 978-294-2807
• Address: 446 Boston Rd, Billerica

Thank you for choosing Los Altos Mexican Restaurant!